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Refund Policy

At FERA, we take immense pride in crafting premium, botanical, herbs-infused personal care formulations. Your satisfaction and trust are essential to us. Please read our policy below regarding returns, refunds, pre-orders, and exchanges.

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1. Unopened & Unused Items (14-Day Return Window)

We accept returns on unopened, unused products in their original packaging within 14 days of delivery.

  • Eligibility: To be eligible for a return, your item must be untampered with, unopened, in its original luxury packaging, and accompanied by the original order confirmation or proof of purchase.

  • Hygiene Exception: Due to strict health and safety standards for personal care items, opened, unsealed, or used products cannot be returned or refunded unless defective.

  • Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a fulfillment error or defective product.

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2. Damaged or Defective Items upon Arrival

If your package arrives damaged, leaking, or defective, we will gladly replace or refund your purchase immediately.

  • Reporting Timeframe: Please notify us within 48 hours of delivery at support@feraskincare.com.

  • Required Documentation: Include your order number, a brief description of the issue, and clear photos/videos of the damaged item and outer packaging.

  • Resolution: Upon review, FERA will send a replacement free of charge or issue a full refund to your original payment method, including shipping fees.

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3. Pre-Orders & Order Cancellations

  • Pre-Orders: Pre-orders can be canceled for a full refund anytime before the official dispatch date. Once an order has been fulfilled and handed over to our courier, the standard 14-day return policy applies upon receipt.

  • Standard Cancellations: To cancel an order before dispatch, please contact us immediately at info@fera-selfcare.com with your order details.

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4. Refund Processing

  • Once your return is received and inspected at our facility, we will send an email notification confirming receipt.

  • Approved refunds will be credited back to your original method of payment within 5 to 7 business days (processing times may vary depending on your bank or credit card provider).

  • Shipping fees on initial orders are non-refundable except in cases of damaged or incorrect shipments.

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5. Contact Us

For any questions, return requests, or assistance with your order, please reach out to our team:

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